Heather Shannon is a DesignOps Specialist at Aceable in Austin, Texas where she collaborates with the Learning Experience team to create engaging, user-centric online courses for regulated industries. In addition to visual design, Heather solves problems and creates processes to assist the team in being increasingly efficient.

Astute and detail-oriented specialist with a decade of experience in a variety of positions. Skilled at analyzing information and creating plans to execute changes. Proven ability to stay cool under pressure in a fast-paced environment. Possess endless patience for logical reasoning while maintaining a friendly and welcoming demeanor. Highly skilled in multiple software programs.

  • Collaborate across disciplines to develop, maintain, and improve standards and workflows

  • Document team systems and strategies to train new team members and contractors on those systems

  • Develop tools and systems to empower and amplify designers

  • Develop operational strategies and evolve the design process

  • Draft, storyboard, and design original educational graphics for use in digital courses

  • Review queries to determine problems in courses and create solutions

  • Manage multiple projects with strict deadlines

  • Manage freelance contractors to meet deadlines

  • Assist in maintaining course library and partner content

LX DesignOps Specialist

2021 – Current

Aceable, Inc.

 

Visual LX Designer

2018 – 2021

Aceable, Inc.

  • Collaborated with a small team to meet aggressive deadlines

    Analyzed data and trends in student pass rates

    Facilitated communications between departments

    Accurately completed reports as required

    Drafted, storyboarded, and designed original educational graphics for use in courses

    Took initiative to find extra tasks when scheduled duties were complete

 

Administrative Project Specialist

2016 – 2018

SLTX

  • Queried, researched, and analyzed data to create reports

  • Organized meetings and events with company stakeholders

  • Coordinated the Spring 2018 Surplus Lines Law Group Meeting, a two-day event held in Austin, TX

  • Created reports using Microsoft Excel for use in company board meetings

 

Senior Policy Analyst

2012 – 2016

  • Performed audits and data entry, analyzed reports, and reviewed policy documents

  • Created new procedures to streamline the policy audit process

  • Developed training programs for new employees

  • Served as Team Lead for Operations Manager

More.

 

Personal Skills

  • Adaptability

  • Problem solving

  • Effective communicator

  • Attention to detail

App Skills

  • MS Office Suite

  • G Suite

  • Adobe Suite

  • Slack

Interests

  • Role-playing games

  • Tabletop games

  • Calligraphy

  • History